Legal
Privacy Policy
This Privacy Policy explains how Pouchh (“Pouchh,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you use the Pouchh mobile application and related services (the “Service”). Pouchh is a family money app that helps parents track allowances, gifts, savings goals, and kids’ spending within a household.
By using the Service, you agree to this Privacy Policy. If you do not agree, do not use the Service.
1. Who we are
Pouchh is operated by Jenia Nemzer. For privacy questions or requests, contact us at [email protected].
2. Who this policy covers
- Parents / guardians who create and manage a family account.
- Children who use kid accounts created and supervised by a parent or guardian.
Pouchh is designed for families. Child accounts are created only by a parent or guardian. We do not knowingly collect personal information from children independently of parental control.
3. Information we collect
3.1 Account and profile information
- Parent email address and password (passwords are stored by our authentication provider in hashed form).
- Display names for parents and children.
- Child usernames and PINs used to sign in to kid accounts (child sign-in does not use a personal email address; we use a synthetic internal identifier).
- Optional avatar images or preset avatar choices, and avatar colors.
- Family name and preferred currency.
- Family invite codes and related invite metadata.
3.2 Family money activity
- Account balances derived from an activity ledger.
- Transactions such as allowances, gifts, spending, adjustments, savings activity, and dream-pouch activity, including amounts, notes, dates, and who created them.
- Allowance schedules (amount, frequency, next run time, active/skipped status).
- Savings / patience-jar plans and accounts (principal, interest settings, maturity dates, status).
- Dream pouch goals (name, icon, target amount, status, and related activity).
Pouchh is a household tracking tool. It does not connect to real bank accounts, payment cards, or payment processors, and it does not move real money outside your family records in the app.
3.3 Device and notification information
- Push notification tokens (for example Expo push tokens) so we can notify you about money credited to an account.
- Basic technical information needed to operate the app, such as authentication session data stored on device.
3.4 Photos (optional)
If you choose to set a kid avatar from the camera or photo library, we collect the image you select and store it so it can be shown in the family account. We request photo/camera permission only for that purpose.
3.5 Feedback
If a parent submits in-app feedback, we collect the message content and associate it with the submitting profile and family so we can review and improve the Service.
3.6 Information we do not sell
We do not sell personal information. We do not use third-party advertising SDKs to track users across apps for interest-based ads.
4. How we use information
- Create and authenticate parent and child accounts.
- Operate family banking features (balances, allowances, gifts, spending, savings, dream pouches).
- Show activity within the household to authorized family members.
- Send push notifications about relevant account events.
- Provide customer support and respond to feedback.
- Maintain security, prevent abuse, and enforce our Terms of Use.
- Improve the Service and diagnose technical issues.
- Comply with legal obligations.
5. Children’s privacy (including COPPA)
Pouchh is intended for use by parents/guardians together with their children. A parent or guardian must create the family account and create any child profiles. By creating a child account, the parent/guardian consents to the collection and use of that child’s information as described in this Policy for the purpose of providing the Service within the family.
Children’s information is limited to what is needed for the family money experience, such as:
- Display name, username/PIN credentials, and avatar.
- Ledger activity and savings/pouch goals associated with the child profile.
- Device push tokens for the child’s device, if notifications are enabled.
Parents can review, correct, or delete a child’s information by using in-app controls (including deleting a child account) or by contacting us at [email protected]. We do not require a child to provide more personal information than is reasonably necessary to participate in the Service.
6. How we share information
We share information only as needed to operate the Service:
- Within your family account. Parents and children in the same family can see relevant profile and money activity according to the app’s role permissions.
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Service providers. We use trusted processors to host and operate the Service, including:
- Supabase — authentication, database, file storage (for avatars), and related backend services.
- Expo / EAS — app distribution infrastructure and push notification delivery.
- Cloud and platform providers that support hosting, storage, and delivery of the Service.
- Legal and safety. We may disclose information if required by law, legal process, or to protect the rights, safety, or security of users, the public, or Pouchh.
- Business transfers. If we are involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction, subject to this Policy or successor notice.
We do not share children’s personal information with third parties for their own marketing purposes.
7. Data storage and security
We use industry-standard measures designed to protect information, including encrypted transport (HTTPS), access controls, and row-level security rules in our database so family data is restricted to authorized users. Session credentials may be stored securely on device. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Data retention
We retain account and family activity data for as long as your account remains active or as needed to provide the Service. If you delete a child profile, related child data is removed or dissociated according to our deletion workflows and cascading database rules. If you request deletion of a parent/family account, we will delete or anonymize personal data associated with that account unless we must retain limited information for legitimate business, security, or legal reasons (for example, fraud prevention or compliance).
9. Your choices and rights
- Update profile details and avatars in the app.
- Enable or disable notifications in device settings.
- Delete a child account using parent controls in the app.
- Request access, correction, or deletion of personal information by emailing [email protected].
Depending on where you live, you may have additional rights under applicable privacy laws. We will respond to verified requests within a reasonable period.
10. International users
The Service may be hosted and processed in countries other than where you live, including through our service providers. By using the Service, you understand that your information may be transferred to and processed in those locations.
11. Third-party links and services
The Service may contain links to third-party sites or rely on platform services (such as Google Play). Their privacy practices are governed by their own policies, not this one.
12. Changes to this Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date. Continued use of the Service after an update means you accept the revised Policy. If changes are material, we will take reasonable steps to provide additional notice.
13. Contact
Privacy questions or requests:
Email: [email protected]
App: Pouchh (package app.pouchh.family)